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July 25, 2026
OpenAI Launches Presence to Help Enterprises Deploy Reliable AI Agents
OpenAI has introduced OpenAI Presence, a new enterprise product designed to help companies deploy and manage AI agents across customer service and internal business operations.
The product helps enterprises deploy AI agents that can answer questions, connect to company systems, follow internal policies, perform approved tasks, and hand complex issues to human employees when necessary, according to OpenAI.
Presence targets workflows such as customer support, insurance claims, billing problems, employee IT requests, and other business processes where companies want automation but still need control over how AI behaves.
The launch marks a shift in OpenAI’s enterprise strategy. Instead of only providing access to AI models, the company is moving into the software and operational layers required to make AI useful inside large organizations.
Еweek
